Return & Refund Policy

At Glorious Jewelers, we want you to feel confident and happy with your purchase. If your eligible purchase is not quite right, we offer free returns within 15 days of delivery, subject to the terms below.

15-Day Free Returns

Eligible, non-custom items may be returned within 15 calendar days from the date your order is delivered.

To qualify for a return, the item must:

• Be unworn, unused, and in its original condition

• Be free from scratches, damage, alterations, resizing, or other signs of wear

• Include all original packaging, certificates, documentation, tags, accessories, and complimentary items provided with the purchase

• Be returned within the 15-day return period

Glorious Jewelers reserves the right to inspect all returned merchandise before approving a refund.

Items that do not meet the return requirements may be refused or returned to the customer.

Custom Products and Personalized Orders

Custom products are non-refundable and final sale. All custom, customized, personalized, made-to-order, specially manufactured, engraved, or modified products cannot be returned or refunded, except where required by applicable law.

This includes jewelry created from your idea, sketch, reference photo, or individual requirements.

This includes, but is not limited to:

• Custom-designed jewelry

• Made-to-order jewelry

• Personalized jewelry

• Engraved items

• Jewelry created or modified according to a customer's specifications

• Special-order items

• Items customized with specific stones, metals, dimensions, initials, names, dates, or other requested details

• Jewelry that has been resized or altered at the customer's request

Because these pieces are created specifically for the customer, we are unable to accept returns based on a change of mind, sizing preference, or personal preference after production has begun.

If a custom item arrives damaged, defective, or materially different from the approved order specifications, please contact Glorious Jewelers promptly so we can review the issue.

Items That Cannot Be Returned

The following items are not eligible for return or refund:

• Custom or personalized products

• Engraved products

• Made-to-order or special-order products

• Items that have been worn, used, scratched, damaged, or altered

• Items that have been resized or modified after purchase

• Items missing original packaging, certificates, tags, documentation, or included accessories

• Gift cards

• Items specifically marked as Final Sale

• Items returned after the 15-day return period

We reserve the right to refuse any return that does not meet the conditions outlined in this policy.

How to Start a Return

To request a return, contact Glorious Jewelers through our website within 15 days of receiving your order.

Please provide:

• Your name

• Order number

• Item you would like to return

• Reason for the return

Once your return request is approved, we will provide instructions for sending the item back.

Please do not send merchandise back without first receiving return authorization from Glorious Jewelers.

Free Return Shipping

For eligible returns within the United States, Glorious Jewelers provides free return shipping when the return is initiated and approved within the 15-day return period.

Customers must use the return instructions or prepaid return label provided by Glorious Jewelers, when applicable.

Glorious Jewelers is not responsible for merchandise returned using an unauthorized shipping method or sent to an incorrect address.

Return Packaging

Returned jewelry should be securely packaged to prevent loss or damage during transit.

Whenever possible, please use the original jewelry box, protective packaging, and shipping materials.

All certificates, grading reports, documentation, accessories, promotional items, and complimentary products that were included with the original purchase must also be returned.

If an item or required document is missing, Glorious Jewelers may deduct the applicable replacement cost from the refund or refuse the return.

Return Inspection

All returned merchandise is inspected by Glorious Jewelers before a refund is approved.

The inspection may verify:

• Product condition

• Signs of wear

• Scratches or damage

• Alterations or resizing

• Missing stones or components

• Missing certificates or documentation

• Whether the returned product matches the item originally purchased

If the item passes inspection and meets our return requirements, the refund will be approved.

Refunds

Once we receive and inspect your eligible return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow several business days after the refund is processed for your bank, credit card provider, or payment provider to post the refund to your account. Processing times vary depending on the financial institution.

Glorious Jewelers does not control the processing time of your bank or payment provider after a refund has been issued.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive an incorrect item, contact Glorious Jewelers as soon as possible after delivery.

Please include your order number and clear photographs or videos showing the issue when requested.

We will review the situation and determine the appropriate resolution, which may include repair, replacement, exchange, or refund depending on the circumstances.

Damage caused after delivery through wear, misuse, accidental damage, improper care, unauthorized repair, or modification is not considered a manufacturing defect.

Exchanges

If you would like a different eligible item, size, or style, please contact Glorious Jewelers within the 15-day return period.

Depending on availability, we may assist with an exchange or ask you to return the original eligible item and place a new order.

Custom, personalized, engraved, special-order, resized, or made-to-order products are not eligible for exchange unless Glorious Jewelers determines that the item is defective or does not match the approved order specifications.

Order Cancellations

If you need to cancel an order, please contact Glorious Jewelers as soon as possible.

Orders that have already been shipped may need to be handled through our standard return process.

For custom, personalized, engraved, made-to-order, or special-order products, cancellation may not be possible once design, sourcing, manufacturing, engraving, resizing, or production has begun.

Promotions and Gifts With Purchase

If your order included a complimentary gift, promotional product, or other item based on the value of your purchase, the promotional item may also need to be returned if your return causes the original purchase to no longer qualify for that promotion.

If the promotional item is not returned, its retail or promotional value may be deducted from your refund where permitted.

International Orders

International returns may be subject to different shipping arrangements depending on the destination.

Unless otherwise stated by Glorious Jewelers, customs duties, import taxes, brokerage fees, and other international charges paid to government authorities or third parties are generally non-refundable by Glorious Jewelers.

Please contact us before returning an international order so that we can provide the appropriate instructions.

Lost or Stolen Packages

Glorious Jewelers is not responsible for packages that are lost or stolen after tracking confirms successful delivery to the shipping address provided by the customer, except where otherwise required by law.

If you believe your package has been lost during transit, please contact us so we can review the shipment and assist with the carrier when appropriate.

Return Abuse

Glorious Jewelers reserves the right to refuse returns or limit future transactions in cases involving suspected fraud, return abuse, excessive returns, product substitution, altered merchandise, or other activity that violates this policy.

Policy Updates

Glorious Jewelers reserves the right to update or modify this Return & Refund Policy at any time.

The policy in effect at the time of purchase will generally apply to that order, subject to applicable law.

Contact Us

If you have questions about a return, refund, damaged item, or your eligibility under this policy, please contact Glorious Jewelers through the contact information provided on our website.

We are happy to assist you with your order.