We'd love to
hear from you
Whether you have a question about your order, sizing, or a custom jewelry idea — our team is here to help.
8140 N MacArthur Blvd #120,
Irving, TX 75063
Visits are by appointment, so a specialist is free to sit with you.
For a custom order, use the form to describe your idea, share a link to a reference picture, and request an estimate.
Free returns within 15 days of delivery.
Send a message
Frequently asked questions
Returns & refunds
Returns & refunds
We offer complimentary returns on eligible orders within 15 days of delivery. Custom products are non-refundable. When you're ready, Talk to a Specialist with your order number and we'll guide you through each step. Please review our Return and refund policy for eligibility details.
When will my order arrive?
When will my order arrive?
Most products ship within 4 weeks. This is the time before dispatch; delivery takes additional time after your order ships. Custom pieces may take longer, depending on the design and your requirements. Check the product page for its dispatch timing. Once your order is on its way, we'll email your tracking details.
Shipping is complimentary. For more information, please see our Shipping policy.
How do I choose the right size?
How do I choose the right size?
Choosing the right size should feel reassuring, not uncertain. The available size and metal options appear on each product page. For personal guidance, Talk to a Specialist and share the product link and your questions before ordering.
Can you help with a custom piece?
Can you help with a custom piece?
Yes. We create custom jewelry from an idea, sketch, or reference photo. Share what you have in mind, and we'll discuss the design, materials, and an estimate with you.
Custom products are non-refundable. Please review our Return and refund policy before ordering.
Can I send a photo or sketch of my idea?
Can I send a photo or sketch of my idea?
Absolutely. Use our Contact Us form to describe what you love about the design. If you have a photo or sketch online, include a link in your message so our team can review it with you.
How do I get a custom jewelry estimate?
How do I get a custom jewelry estimate?
Share your idea and, if known, your preferred metal, stones, size, and budget through our Contact Us form. Select Custom jewelry as the topic, and include links to any reference images. We will discuss the details with you to prepare an estimate.
How long will my custom piece take?
How long will my custom piece take?
Custom pieces may follow a different timeline, depending on the design and your requirements. We'll discuss dispatch timing with your estimate, so please tell us about any special date before ordering. Delivery takes additional time after dispatch. See our Shipping policy for more information.
How should I care for my jewelry?
How should I care for my jewelry?
A little thoughtful care will keep your jewelry beautiful for years to come. Store pieces separately, avoid harsh chemicals, and remove jewelry before swimming, showering, or exercise. Visit our Jewelry Care guide, or Talk to a Specialist for guidance tailored to your piece.
