Frequently Asked Questions

Absolutely. Choosing fine jewelry should feel personal, never overwhelming. Talk to a Specialist and share the piece that caught your eye; we'll guide you through size, metal, styling, and ordering so you can choose with confidence.

We would love to help you find something meaningful. Tell us a little about the person, the occasion, your budget, and any styles they already enjoy. For a surprise ring, an engraving request, or a date you need to meet, speak with us before ordering so we can help you consider the details.

Talk to a Specialist for personal gifting guidance.

Each product page shares the available metal, diamond, gemstone, and sizing details for that design. If you'd like a second opinion or help comparing options, Talk to a Specialist with the product name or link. We'll help you feel certain before ordering.

Begin with the metal options shown on the piece you love. Availability varies by design, and the product details identify the metal and purity for your selection. If you are choosing between yellow, white, and rose gold, Talk to a Specialist about the look you have in mind.

Choose a metal option on the product page, then review the details for that selection. The metal label identifies its gold purity and color, such as 18K Yellow Gold, White Gold, or Rose Gold. Available options vary by design; we can help you compare the choices shown for your piece.

The diamond type is listed in each piece’s product details. Please check your chosen design for its diamond type, shape, color, clarity, and carat weight. If you would like help understanding the specifications or comparing options, Talk to a Specialist.

Total diamond carat weight describes the combined weight of the diamonds in a piece. It is different from the weight of an individual center stone. Check the product details for any separately listed stone weights, and ask us if you would like help reading a particular design’s specifications.

The + means the stated weight may be higher. Gold weight is shown in grams, while diamond and total stone weights are shown in carats. Ring and bracelet weights can increase with size while the design and quality remain consistent.

For help with the weight of a particular selection, Talk to a Specialist with the product link, metal, and size.

Start with our ring size finder app. Open the ring you love and select Find My Ring Size beside the size options. Follow the app’s steps to find your fit.

If you are still unsure, order a complimentary ring sizer to measure at home before choosing your ring size. No jewelry purchase is required. Our team is also happy to help if you need a little more guidance.

Measure your wrist, then consider whether you prefer a close fit or a little movement. Your wrist measurement is a starting point, rather than automatically your finished bracelet length. Bracelet style also affects the fit.

Share your measurement and the product link with us, or explore our bracelet sizing guide for help before ordering.

Our ring sizes are US 5.5, 6, 6.5, 7, 7.5, and 8. Bracelet lengths are 6, 6.5, 7, 7.5, and 8 inches. Choose from the size options on your product page and review the selected metal, size, and price before adding it to your bag.

If you need a size outside these options, Talk to a Specialist so we can discuss what is possible for your design.

For rings, use the Find My Ring Size app on the product page first. If you are still unsure or between sizes, order a complimentary ring sizer to check your fit at home before ordering.

For a surprise gift, share what you know about the recipient’s fit and style with us. Band width, bracelet style, and personal preference can affect comfort. Talk to a Specialist for help with the piece you are considering.

Yes. For rings, try the Find My Ring Size app on the ring’s product page first. If you are still unsure of your fit, order a complimentary ring sizer to measure at home. For bracelets, you can request a complimentary bracelet sizer.

Our physical sizers are complimentary, with no jewelry purchase required.

Larger ring and bracelet sizes require more gold and a higher total diamond carat weight to maintain the same design, proportions, and quality. The price reflects these additional materials, ensuring every size is crafted to the same standard without compromise.

Yes. We create custom jewelry from your idea, sketch, or reference photo. Talk to a Specialist about the piece you have in mind, and we'll discuss the design, materials, and next steps with you.

Custom products are non-refundable. Please review our Return and refund policy before ordering.

Use our Contact Us form to describe your idea and request an estimate. If you have a photo or sketch online, include a link in your message. Share your preferred metal, stones, size, and budget if known so we can discuss the details with you.

Custom pieces may take longer depending on your requirements. Tell us about any special date so we can discuss timing with your estimate. See our Shipping policy for more information.

Our online ring builder is coming soon. In the meantime, we would love to hear your idea. Talk to a Specialist with your preferred style, metal, diamond shape, and budget, and we can discuss a custom design together.

Complimentary engraving is available on eligible styles. Look for the engraving option on your chosen product and follow any text limits shown there. If the option is not displayed, or you have a special request, Talk to a Specialist before placing your order so we can confirm what the design allows.

Engraved and personalized pieces are final sale. Please check your wording carefully and review our Return and refund policy before confirming your order.

Custom, personalized, engraved, made-to-order, special-order, and resized or altered pieces are final sale and are not eligible for standard returns. Please confirm your wording, size, metal, and design details before production begins.

If your piece arrives damaged, defective, or different from the approved specifications, contact us promptly so we can review it. See our Return and refund policy for full terms.

We currently ship within the United States only. Please enter your delivery address carefully at checkout. If you need help with an address before ordering, Talk to a Specialist.

Yes. We offer complimentary insured shipping on all orders within the United States, with no minimum spend. Preparation time and shipping transit time are separate. Read our Shipping policy for the details.

Shipping is complimentary and insured within the United States. Product prices exclude applicable taxes, which are calculated and added at checkout.

Orders ship within 4 weeks. This is preparation time before dispatch; shipping transit time is additional. Custom pieces may take longer depending on the design and your requirements. Check your product page and speak with us before ordering for a specific date. We will email tracking details when your order ships.

Read our Shipping policy for more information.

Tell us the date and the piece you are considering before you order. Preparation times vary by design and selection, and some pieces are made to order. We will help you review the available timing; an event date is not confirmed by placing an order alone. Talk to a Specialist to plan the details together.

As soon as your order is dispatched, we'll send tracking information by email. You can also follow order updates from your customer account. If the message is not in your inbox or spam folder, Talk to a Specialist with your order number and we'll gladly help.

Please contact us as soon as possible with your order number and the change you need. We will help where possible, but an address change cannot be guaranteed once an order is being processed or has been dispatched. For a cancellation request, let us review the status of your order before assuming it has been cancelled.

Talk to a Specialist for help with an existing order.

Eligible, non-custom items may be returned within 15 calendar days of delivery. They must be unworn, unused, unaltered, and in their original condition, with all original packaging, certificates, documentation, tags, and included accessories. Approved eligible returns within the United States receive complimentary return shipping.

Custom, personalized, engraved, made-to-order, special-order, and resized or altered pieces are excluded. Talk to a Specialist with your order number before sending anything back, and review our Return and refund policy for the full requirements.

Contact us within 15 days of delivery to discuss an exchange for an eligible item. Depending on availability, we may help with an exchange or ask you to return the original eligible piece and place a new order. Custom, personalized, engraved, special-order, resized, and made-to-order pieces are excluded from standard exchanges.

Please review our Return and refund policy before ordering.

Once your return is received and reviewed, we will confirm the refund by email. Approved refunds go back to the original payment method. Your bank or payment provider may need additional time to post the credit. If you would like an update, Talk to a Specialist with your order number.

We're sorry your piece didn't arrive exactly as it should. Please Talk to a Specialist as soon as possible, sharing your order number and clear photos of the item and packaging. We'll review everything with care and help make it right.

A little thoughtful care will keep your jewelry beautiful for years to come. Store pieces separately, avoid harsh chemicals, and follow care suited to the metal and gemstone. Read our Jewelry Care guide, or Talk to a Specialist for guidance tailored to your piece.

Begin with our Jewelry Care guide and follow care suited to your piece’s metal, stones, and setting. Avoid harsh chemicals. If you are unsure about a cleaning product or method, Talk to a Specialist with the product link before using it.

Store pieces separately so they do not rub against one another, and keep delicate chains from tangling. Give your jewelry a protected place when you are not wearing it. Our Jewelry Care guide has more guidance for keeping each piece beautiful.

Set the piece aside and contact us with the product details and clear photos of the area that concerns you. We will help you understand the next step. Avoid attempting an adjustment yourself before speaking with our team.

We'd love to welcome you. Visits are by appointment, so a specialist is free to sit with you and the pieces you would like to see are ready. Talk to a Specialist to book an appointment at 8140 N MacArthur Blvd, Suite 120, Irving, Texas 75063.

Our published showroom hours are Tuesday through Saturday, 11:00 AM–7:00 PM, and Sunday, 11:00 AM–4:00 PM. We are closed on Monday. Visits are by appointment within these hours — call (469) 740-2119 or Talk to a Specialist to book a time before you travel.